Kisi Boosts Sales Efficiency with 3x Improvement in Objection Handling

Kisi is a leader in access management solutions, providing advanced security systems for businesses worldwide. Committed to innovation, Kisi focuses on optimizing sales strategies to ensure consistent growth and customer satisfaction.

The Challenge:

1. Inconsistent Handling of Objections Across Deal Stages

Kisi recognized that its Account Executives (AEs) were encountering difficulties in managing objections effectively at various points in the sales cycle. This inconsistency impacted deal progression and overall win rates.

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2. Lack of Visibility Into Sales Process Execution

The company needed a better way to implement its sales process and monitor how consistently it was being followed. Without clear tracking, it was difficult to identify gaps or areas for improvement.

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The Solution:

To address these challenges, Kisi adopted MeetRecord’s AI-driven conversation intelligence and coaching capabilities.

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1. AI Coaching Aligned to Deal Stages

MeetRecord enabled Kisi to apply AI coaching specifically focused on different stages of the sales funnel. This helped surface the most common objections at each stage and allowed sales leaders to deliver more relevant and timely coaching to their AEs.

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2. Targeted Feedback and Sales Process Reinforcement

Using insights from MeetRecord, sales managers were able to share targeted feedback tied to real calls. This helped reinforce the company’s sales methodology and ensured reps were better equipped to manage objections during live conversations.

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The Impact:

MeetRecord helped Kisi turn its sales coaching into a strategic advantage, leading to measurable improvements across the sales cycle:

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✅ 3x Improvement in Objection Handling
With AI-driven insights tailored to each stage of the deal, AEs were better equipped to respond to objections confidently and consistently.

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✅ 25% Faster Implementation of Sales Processes
Sales leaders gained visibility into how well reps followed structured processes, allowing them to course-correct quickly and improve adoption timelines.

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✅ 2x Increase in Deal Closure Rates
By combining targeted coaching with stronger objection handling, the sales team achieved significantly higher conversion rates.

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Implementing Effective Sales Processes with AI Coaching

"MeetRecord has transformed how we coach our Account Executives, enabling us to address top objections and improve our sales process implementation."

— Engeline Gomez, Direct Sales Manager, Kisi

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